High Standards and Amazon, with an added extra on Listening

Reading time 4 minutes. Jeff Bezos is the Founder and CEO of Amazon. Every year he writes a report to all "Shareowners" as he calls them, which include every stakeholder in the business, including staff. His 2018 version has a wonderful explanation of why high standards have been an important part of the companies success. My summary (it was 6 pages long) is below: Amazon have 560,000 employees - now thats big Jeff Bezos's net worth is larger than the GDP of 150 nations - interesting little factoid! Amazon have just been ranked #1 in the American Customer Satisfaction Index for the 8th time in a row. A similar index in the UK has ranked Amazon #1 5 years in a row, and Linked In has jus

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